WE KNOW THAT SOMETIMES IT'S NOT QUITE RIGHT
Ohoy Swim offers a 14-day return policy, giving customers ample time to make sure they are completely satisfied with their purchase. If for any reason a customer is not happy with their swimwear, they can return it within the 14-day period for a refund or exchange.
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TO MAKE A RETURN
Please write us in english with your return request at: hello@ohoyswim.com To complete your return, we require a receipt or proof of purchase.
Refund or store credits will be issued within 2 to 3 business days upon receiving the exchange items.
RETURN SHIPPING
Customers will be responsible for shipping and handling charges to return any unwanted items. We do not provide prepaid return labels, so you will need to organize this with your local courier. We take no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by OHOY SWIM.
OHOY SWIM is not responsible for the shipping costs of your return or exchange item/s. We do cover the new shipping for exchange items.
Please note that original shipping charges and tax/duties are non-refundable.
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FULL PRICE ITEMS
We hope you will love everything that you order from us, but don’t worry if something isn’t quite right. OHOY SWIM offers full refund or store credit only for full price items and purchases made on our website.
You are entitled to an exchange within 14 days of your purchase for the full refund or a store credit only. Please note that the product must be returned unused, in original packaging including all tags. Please try the swimwear with underwear.
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SALE ITEMS
If you wish to return sale item we only issue store credit with sale items.
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ALL EXCHANGES ARE PROCESSED AS RETURNS
We don’t offer direct exchanges - all exchanges are processed as returns. We will provide you with a free shipping code so that you can place a new order without having to pay for shipping again. When starting an exchange or return, please email us at hello@ohoyswim.com
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UNCLAIMED PACKAGES
Please note that packages that have not been claimed and for which no notice of cancellation has been provided are subject to shipping costs and a handling fee. Unclaimed packages are not considered the same as canceling or returning an order. If the package is unclaimed, we will charge 19€ a handling fee to cover for the unclaimed shipment.
In case the package cannot be delivered because the address given is incorrect or the customer fails to pick up the package from the collection point in time, we will refund the price of the products, however we will deduct the delivery costs and any additional costs charged to us by the courier company for returning the goods to us. In the event of re-dispatching the order after it has been returned to us, there may be a charge.
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PROMOTIONAL DISCOUNTS
Orders purchased with a promotional code or store credit which discounts the order (including our welcome 10% offer) are eligible to be returned.